Message From Our Lab Director

Thank you for visiting us and taking the time to consider making us a part of your journey to parenthood. I am proud to say that for almost thirty years, Fairfax Cryobank has helped tens of thousands of women achieve their goal of becoming mothers and building happy families.

We believe in and stand behind the exceptional quality of our product. We are committed to providing the highest quality, most tested donor sperm. At Fairfax Cryobank we perform more testing than any other Cryobank in the United States.

We strive to create the best possible experience for each of our clients. This begins with your first call to customer service and experience on our website through to your purchase, storage or shipping, and finally reporting the birth of your child. We appreciate your honest feedback about what we are doing well and where we need to make improvements to make your experience ideal.

To share your feedback, please contact client services at 800-338-8407 or 703-698-3976, email to cryobank@givf.com, or by fax to 703-698-3933.If, for some reason, you still have an issue after contacting client services, please send me a message by clicking here and I will take immediate action to help.

If, on the other hand, you have a compliment or a suggestion to help make our service even better I would be delighted to hear from you then, too.

Thank you for making Fairfax Cryobank part of your journey to parenthood.

Best regards,

Michelle Ottey
Laboratory Director