Here are a few of the many comments we've received from patients who
have used our services. (To protect client confidentiality, names have
Listen to some client comments below.
We were blessed with a healthy baby boy!
How I found the perfect donor.
I am single and this is how I did it!
Why I chose Fairfax Cryobank
A big Thank You!
Getting the help I needed
Feeling the biological clock ticking
It was meant to be
The call that changed my mind
"Thank you so much for your response! You are the only bank so far who has been willing to answer my questions via email. I wanted an email response because I wanted to avoid confusion between banks. I really appreciate the time it took you to do this. I know it was a lot! Your prompt and excellent customer service instills a lot more of my trust in your company. Thank you so much Chantel! We are still considering our options, but you have put Fairfax in our #1 spot."
“I ordered 2 vials of sperm through fair fax back in February from donor 4264. I dealt with you for everything. I just wanted to thank you again for all of your help with the ordering process. I recently had my baby boy and I am one happy mommy!! I wanted to share this with you because you told me that this donor would make pretty babies. Well, you were absolutely correct. He is the most handsome baby I have ever seen. I have attached a picture for you to view. Once again, thank you so much for everything!!” S.A.
"How can I possibly express our thanks and appreciation for the
tremendous service you provide? Our daughter was born in April. I wanted
you to know that you have all made a huge difference in our life as
a family. You offered us a positive experience that will be a wonderful
part of our lives forever. The effort you go through cannot be understated.
What I once viewed as a potentially cold and scary experience, Fairfax
turned into a lifetime of appreciation for what is possible. Thank you."
"Fairfax Cryobank provides the most comprehensive medical profiles,
giving us confidence in a healthy match. In addition the personal profile,
audio disc of the donor's voice and the photo of the donor as a baby
offered us a human touch that made a difference I cannot adequately
explain. This unique aspect of Fairfax's service provided us a wonderful
glimpse of who the donor is, his interests and values. The opportunity
to evaluate these qualities was equally important to us as knowing the
donor's physical attributes."
"Thank you SO much for adding the staff impressions feature! We really wanted to
get a sense of what our donor was like, what type of person he was.
The staff impressions actually match what we view our son to be like,
and it's wonderful to get that information that we can give to him later.
We have nothing but wonderful things to say about your organization
and recommend anyone who asks us to visit your site because of the experience
we had. Thank you so much for making it possible for us to have our
"I would like to thank your company for providing the most excellent
service over the past several years. Each time I called I was promptly
assisted, especially during those 'living month-to-month' times. It
is nice to know that your company exists and continues to help many
women each day."
"This is a note to basically thank you for doing your job. For
me, however, it meant much more. I can't tell you how much your efforts
mean to me. It's nice to know that people do still care. I would like
to thank you and your staff that assisted me throughout my association
with Fairfax. The kindness that was always extended to me made dealing
with infertility just a little easier. Thank you all."
"We have been researching sources for sperm donors that would meet
our high standards. I am approaching my 40thbirthday and
I want to make every month count. Your staff promptly returns calls,
follows through on commitments and are very professional. I am the Director
for my company's Customer Support group. I know the challenges of providing
excellent customer service. I believe your staff goes 'above and beyond'."
"I was so pleased to read the information you sent on our donor.
His essay was really quite touching and absolutely beautiful. We really
felt very pleased to learn more about him and are even more sure that
our decision to chose him was correct. I am also pleased to report that
the most recent insemination was successful! We could not be happier
with you and all your help!"
"I would like to extend my gratitude for all of the services you've
provided to my wife and I over the past year. Two weeks ago we gave
birth to a healthy baby girl! Without your professionalism and dedication,
our dreams of conceiving a baby may not have been possible."
"I am a nurse, a mother and perhaps one of your biggest fans. You
all have blessed us to no end. Thank you. Our daughter will be 2 at
Christmas. As an RN I appreciate the extensive testing that you do to
insure safety and success for the prospective families. I deal with
many women/families who need to know that there are near miracles just
waiting to happen."
"We have been trying for over 3 years. Your efforts to let us know
everything and your staff's very pleasant way of handling my inept questions
have been wonderful. I would certainly recommend your services. Thanks
from 'another future family'."
"We now have a healthy baby boy! He is true gift from God and
the light of our lives! It is also amazing how many people have said
how much he looks like my husband. (We told no one about using a donor)."
A grateful new family,
"Thank you for doing our photo matching and for spending time with
me on the phone answering my questions. You have taken away much of
my anxiety away and given me a greater piece of mind regarding the donor
we plan to use in the next few months."
"Thanks to your facility we have a beautiful baby daughter. She
joined our family in December, weighing 7 lbs 6 oz. She is absolutely
wonderful. Thank you all for this terrific gift."
"We just wanted to say thanks for your assistance in selecting
our donor over the past two weeks. You were so helpful and prompt with
our photo matching, and particularly the 'looks' questions and personality
'reads'. Your time and care is truly appreciated. Everyone has been
an A+ on Customer Service, and we'll recommend Fairfax to others."
"When we found out our only chance of having a baby involved donor
sperm, we were heartbroken. Your staff has been so incredibly helpful
and friendly that you really have taken away some of the pain of what
we're going through. Every time I call, I've gotten all the information
immediately. I don't have to wait for a call back the next day (s) like
I do from my doctor's office! Thank you very much again."