If this is your first order for donor specimens we suggest you place your order over the phone (800-338-8407) so that you may ask questions during the process.<\/p>\n\n\t
Before placing an order your Licensed Physician\/Practitioner must have established an account with us. Accounts are either set up as bill the physician or patient pre-pay.<\/p>\n
For physician bill accounts, the physician’s office places the order. For patient pre-pay accounts, patients place and pay for orders either by phone or online. Please contact your physician’s office to confirm how they expect orders to be made for their patients.<\/p>\n
We also must have a signed Terms of Use Letter\u00a0from you before a semen order can be placed<\/strong>. You can now do this online during the check-out process. Please review the document carefully before hitting the submit button. Our Terms of Use Letter<\/a> explains what to expect from our semen donor program and what we expect from you when purchasing our semen and other services. If you prefer you can download the form and return a signed copy to us by fax, mail or a scanned image into an email at least business one day prior to placing your semen order.You may contact Client Service<\/a> for assistance.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t Fairfax Cryobank recommends placing your order one to two weeks prior to your scheduled procedure to ensure donor availability. You can place your order and establish a shipping date up to thirty days in advance. If your procedure is more then 30 days away you can also place an order to put into storage with Fairfax Cryobank.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t All of our written donor information is in HTML format thus you just need a web browser to view information. To listen to audio interviews you will need an audio player such as Windows Media Player, Real Player, or QuickTime. They are kept in your account and can be accessed again via your login (your email address) and password that you created on your first purchase.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t After completing the necessary purchasing steps above, you will be brought to a screen verifying your billing and payment information. You will see a button that says Confirm and Complete Order. Click on that button, and you will see hyperlinks taking you to the items you purchased.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t If it says, “please call” when attempting to purchase donor semen, it means that there are less than ten vials available (which we consider a limited supply) and one should call to know the current availability of the donor.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t You have a choice of an e-mail or phone confirmation for donor sperm orders.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t You must cancel your order 24 hours before the scheduled ship date to avoid a $100 restocking fee.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t Contact Fairfax Cryobank immediately after you notice that you made a duplicate order. Fairfax Cryobank will then void one of the orders.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t If you chose to delete one item from your cart and leave the rest, under “quantity,” change the number to “0” and click on “Update Total.” Once you click on “Update Total”, the item will be automatically removed from your cart.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t During the check out process for your first order you will create a log-in and password. Your log-in is your e-mail address. You will use this log-in and password to view your order history. To view your order history, go to the donor search and click the button that says Sign In. After signing in you will see Order History in the top right hand corner.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t Click on the Sign In button. Click on the button that states Have you forgotten your password?<\/em> Your password will be e-mailed to you.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t Fairfax Cryobank’s customer service at 800-338-8407 will be able to help with your order.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t This varies based on the speed and type of connection your computer has with the internet. Dial up service takes much longer than DSL or cable connections. Often at the onset of the download, a time for the download is estimated on your computer screen. On the faster connection, the download takes a few moments, on the slower connection it can take up to 1\/2 hour.<\/p>\n<\/div>\n\t\t<\/li>\n\t\t\t If you live in the local area, your specimen will be shipping via local courier and will arrive the day after your order is placed (unless you place an order on a Friday then it will arrive on Monday).<\/p>\n\n
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