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Client Service

Monday-Friday 7:00AM - 8:00PM ET 

Saturday 11:30AM - 3:30PM ET

Phone: 800-338-8407 or 703-698-3976
Fax: 703-698-3933
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Español- 1800-338-8407 Presione el #1
United Kingdom clients: Toll Free number- 0800 404 9186
Australia clients: 1800336701
Clients in Spain: +34 931845772
Clients in Mexico: +52(55)1163 8948

Please be aware that cut off time for same day FedEx orders is 4:00 PM EST; and 11:00 AM EST for same day local courier orders. (Monday-Friday only)

Pickup and drop off hours: 

Pickup and drop off hours are Monday-Friday only. Please contact the specific laboratory for hours. (see contact information below)

Closed these Major Holidays in 2016 

Monday May 30th – Memorial Day
Monday July 4th – Independence Day
Monday September 5th – Labor Day
Thursday and Friday November 24th and 25th – Thanksgiving
Monday December 26th - Christmas 

Monday January 2nd - New Year's 


Former donor? It's time for the annual updates of your medical information. Please contact Client Services at 1-800-338-8407 if you are having any problems logging into your profile.

Request Information  including brochures.

Printed Donor Lists: Updated bi-weekly

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We also have Client Services Specialists who speak Spanish to help you.