Here are a few of the many comments we've received from patients who have used our services. (To protect client confidentiality, names have been excluded)
Listen to some client comments below.
I am writing to you to let you know what great customer service I received from your employee, Donna Miller. I think a lot of companies stress “numbers” on their employees and take the personal, human side out of an interaction but that is not what i experienced. Donna made it very easy to communicate, was prompt in following up and took my requests into consideration 100%. Considering the sensitive and sometimes emotional business you work in, you should know it felt nice that someone helped take one less stress off my shoulders.
We are in a time where customer service is lacking and rushed and it is so refreshing when a company stands behind its policy and doesn’t give their customer a hard time or run-around. Thank you to Ms. Miller and to your company.
I ordered 2 vials of sperm through Fairfax back in February from donor 4264. I dealt with you for everything. I just wanted to thank you again for all of your help with the ordering process. I recently had my baby boy and I am one happy mommy!! I wanted to share this with you because you told me that this donor would make pretty babies. Well, you were absolutely correct. He is the most handsome baby I have ever seen. I have attached a picture for you to view. Once again, thank you so much for everything!!
How can I possibly express our thanks and appreciation for the tremendous service you provide? Our daughter was born in April. I wanted you to know that you have all made a huge difference in our life as a family. You offered us a positive experience that will be a wonderful part of our lives forever. The effort you go through cannot be understated. What I once viewed as a potentially cold and scary experience, Fairfax turned into a lifetime of appreciation for what is possible. Thank you.
Fairfax Cryobank provides the most comprehensive medical profiles, giving us confidence in a healthy match. In addition the personal profile, audio disc of the donor's voice and the photo of the donor as a baby offered us a human touch that made a difference I cannot adequately explain. This unique aspect of Fairfax's service provided us a wonderful glimpse of who the donor is, his interests and values. The opportunity to evaluate these qualities was equally important to us as knowing the donor's physical attributes.
Thank you SO much for adding the staff impressions feature! We really wanted to get a sense of what our donor was like, what type of person he was. The staff impressions actually match what we view our son to be like, and it's wonderful to get that information that we can give to him later. We have nothing but wonderful things to say about your organization and recommend anyone who asks us to visit your site because of the experience we had. Thank you so much for making it possible for us to have our wonderful son!
I would like to thank your company for providing the most excellent service over the past several years. Each time I called I was promptly assisted, especially during those 'living month-to-month' times. It is nice to know that your company exists and continues to help many women each day.
This is a note to basically thank you for doing your job. For me, however, it meant much more. I can't tell you how much your efforts mean to me. It's nice to know that people do still care. I would like to thank you and your staff that assisted me throughout my association with Fairfax. The kindness that was always extended to me made dealing with infertility just a little easier. Thank you all.
We have been researching sources for sperm donors that would meet our high standards. I am approaching my 40thbirthday and I want to make every month count. Your staff promptly returns calls, follows through on commitments and are very professional. I am the Director for my company's Customer Support group. I know the challenges of providing excellent customer service. I believe your staff goes 'above and beyond.
I was so pleased to read the information you sent on our donor. His essay was really quite touching and absolutely beautiful. We really felt very pleased to learn more about him and are even more sure that our decision to chose him was correct. I am also pleased to report that the most recent insemination was successful! We could not be happier with you and all your help!
I would like to extend my gratitude for all of the services you've provided to my wife and I over the past year. Two weeks ago we gave birth to a healthy baby girl! Without your professionalism and dedication, our dreams of conceiving a baby may not have been possible.
I am a nurse, a mother and perhaps one of your biggest fans. You all have blessed us to no end. Thank you. Our daughter will be 2 at Christmas. As an RN I appreciate the extensive testing that you do to insure safety and success for the prospective families. I deal with many women/families who need to know that there are near miracles just waiting to happen.
We have been trying for over 3 years. Your efforts to let us know everything and your staff's very pleasant way of handling my inept questions have been wonderful. I would certainly recommend your services. Thanks from 'another future family.
We now have a healthy baby boy! He is true gift from God and the light of our lives! It is also amazing how many people have said how much he looks like my husband. (We told no one about using a donor)." A grateful new family.
Thank you for doing our photo matching and for spending time with me on the phone answering my questions. You have taken away much of my anxiety away and given me a greater piece of mind regarding the donor we plan to use in the next few months.
Thanks to your facility we have a beautiful baby daughter. She joined our family in December, weighing 7 lbs 6 oz. She is absolutely wonderful. Thank you all for this terrific gift.
We just wanted to say thanks for your assistance in selecting our donor over the past two weeks. You were so helpful and prompt with our photo matching, and particularly the 'looks' questions and personality 'reads'. Your time and care is truly appreciated. Everyone has been an A+ on Customer Service, and we'll recommend Fairfax to others.
When we found out our only chance of having a baby involved donor sperm, we were heartbroken. Your staff has been so incredibly helpful and friendly that you really have taken away some of the pain of what we're going through. Every time I call, I've gotten all the information immediately. I don't have to wait for a call back the next day (s) like I do from my doctor's office! Thank you very much again.