I am writing to you to let you know what great customer service I received from your employee, Donna Miller. I think a lot of companies stress “numbers” on their employees and take the personal, human side out of interaction but that is not what I experienced. Donna made it very easy to communicate, was prompt in following up and took my requests into consideration 100%. Considering the sensitive and sometimes emotional business you work in, you should know it felt nice that someone helped take one less stress off my shoulders.
We are in a time where customer service is lacking and rushed and it is so refreshing when a company stands behind its policy and doesn’t give their customer a hard time or run-around. Thank you to Ms. Miller and to your company.