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We recognize that this process may seem somewhat confusing and overwhelming. We have created the following three step guide taking you step by step through the ordering process.

Step 3: Place your order

Either you or your health-care provider may place an order. Before placing an order, please check availability online or by calling Client Services. We recommend placing your first order over the phone. This allows us to work together placing the order and helps prepare you for subsequent orders. You may do so by contacting Client Services at 800-338-8407. We also provide online ordering for donor sperm and additional information through our Donor Search.
At the time of your order you will need to have the following:

• Patient name, address, and phone number
• Medical Professional’s name and shipping address
• Donor number
• Number of units and preparation type (IVF, ICI, pre-washed IUI or ART vials)
• Date the units need to arrive at the provider’s office
• Payment information

Customer Service takes orders 7am to 8pm Monday – Friday, and 11:30 am to 3:30 pm Saturday Eastern Standard Time (EST).

Please be aware that the cut off time for same day Fed Ex order is 4:00PM EST Monday-Friday; and same day local courier cut off time is 11:00AM EST Monday-Friday.

Fairfax Cryobank accepts all major credit cards, money orders, and cashier checks. See our Financing Options available. Personal checks are not accepted. Fairfax Cryobank must receive any money order or cashier check before the shipping date. We do not work with or arrange payment with insurance companies, although we can provide you with copies of paid invoices to submit to insurance upon request.

Fairfax Cryobank suggests calling your health care provider with the delivery information once you have placed the order.

Read Frequently Asked Questions:
Donor Sperm FAQs
Ordering and Shipping FAQs

See our current Fee Sheet

See a Sperm Bank Comparison, where Fairfax Cryobank is compared to other sperm banks.