Contact us

Client Service

Monday-Friday 7:00AM - 8:00PM ET 

Saturday 11:30AM - 3:30PM ET

Phone: 800-338-8407 or 703-698-3976
Fax: 703-698-3933
Email: info@fairfaxcryobank.com

Español- 1800-338-8407 Presione el #1
United Kingdom clients: Toll Free number- 0800 404 9186
Australia clients: 1800336701
Clients in Spain: +34 931845772
Clients in Mexico: +52(55)1163 8948

Please be aware that cut off time for same day FedEx orders is 4:00 PM EST; and 11:00 AM EST for same day local courier orders. (Monday-Friday only)

Pickup and drop off hours: 

Pickup and drop off hours are Monday-Friday only. Please see listed below the specific laboratory hours by location. Client must call at least one day prior to preferred pick up date.

Closed these Major Holidays in 2016 

Monday May 30th – Memorial Day
Monday July 4th – Independence Day
Monday September 5th – Labor Day
Thursday and Friday November 24th and 25th – Thanksgiving
Monday December 26th - Christmas 

Monday January 2nd - New Year's 

 

Former donor? It's time for the annual updates of your medical information. Please contact Client Services at 1-800-338-8407 if you are having any problems logging into your profile.

Request Information  including brochures.

Printed Donor Lists: Updated bi-weekly

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We also have Client Services Specialists who speak Spanish to help you.


Locations

Fairfax Cryobank, Inc.

3015 Williams Drive, Suite 110

Fairfax, VA 22031

Phone: 800-338-8407 or 703-698-3976

Fax: 703-698-3933

Email: info@fairfaxcryobank.com

Pick Up/Drop Off Hours: M-F 9:30am-3:45pm EST

Please call at least one day prior to pick up date.

 

 

Fairfax Cryobank, Inc.

4201 Marathon Blvd, Suite 303A

Austin, TX 78756

phone: 512-206-0408

Fax: 512-206-0728

Email: Cryobank-Austin@givf.com

Pick Up/Drop Off Hours: M-F 8:30am-3:30pm CST

Please call at least one day prior to pick up date.

 

 

 

Fairfax Cryobank, Inc.

7400 Fannin Street, Suite 1175

Houston, TX 77054

phone: 713-936-9600

Fax: 713-583-8583

Email: HoustonDonors@fairfaxcryobank.com

Pick Up/Drop Off hours:

Not available at this location

 

Fairfax Cryobank, Inc.

3401 Market Street, Suite 205

Philadelphia, PA 19104

phone: 215-386-1977

Fax: 215-386-1776

Email: phillycryo@givf.com

Pick Up/Drop Off Hours: M-F 9am-3pm EST

Please call at least one day prior to pick up date.

 

Fairfax Cryobank, Inc.

1944 Lexington Avenue North

Roseville, Minnesota 55113

phone:651.489.8000

Fax: 651-489-8989

Email: info@cryolab.com

Pick Up/Drop Off Hours: M-F 10am-3pm CST

Please call at least one day prior to pick up date.