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Fairfax Cryobank’s Contact Information

Family is the heart of everything we do. And that’s why we are proud to report that we have assisted thousands of individuals and families on their journey – whatever that may be. Regardless of your marital status, gender identity, or sexual orientation, our team can help you safeguard your future parenthood opportunities through industry-leading storage services.

Please contact our team today to find out more or get started. Call our team at 1-800-338-8407 or send an email to We’d be more than happy to help you achieve the life you’ve always wanted – whether that be in the near future or a decade from now.

Client Service

Fairfax Cryobank’s Client Service team is ready and willing to help. If you have any questions, concerns, or queries about our facilities or services, please do not hesitate to contact us. Our friendly, experienced team can assist.

Please review the Fairfax Cryobank contact information below to learn how to contact Fairfax Cryobank client services.

Fairfax Cryobank Contact Information

Client Service Hours

  • Monday – Friday 7:00 AM – 8:00 PM ET
  • Saturday 11:30 AM – 3:30 PM ET

Please verify with your local lab for hours of operation and appointment availability; hours vary at each site.

International Fairfax Cryobank Contact Information

Fairfax Cryobank works with families and clinics around the globe. If you’re located in one of the areas below, use the international contact information to reach the correct team. For general international questions, email


Please be aware that cut-off times for same-day FedEx orders are 4:00 PM ET, and 11:00 AM ET for same-day local courier orders. Monday – Friday only

Local Pick Up

Pickup and drop-off hours are Monday-Friday only. Please see listed below the specific laboratory hours by location. The client must call at least one day prior to the preferred pickup date.

Find your closest location at the link below.

Former Donor

It’s time for the annual updates of your medical information. Contact Client Services at 1-800-338-8407 if you are having any problems logging into your profile.

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