Contact us

Client Service

Monday-Friday 7:00AM - 8:00PM ET 

Saturday 11:30AM - 3:30PM ET

Phone: 800-338-8407 or 703-698-3976
Fax: 703-698-3933
Email: info@fairfaxcryobank.com

Español- 1800-338-8407 Presione el #1
United Kingdom clients: Toll Free number- 0800 404 9186
Australia clients: 1800336701
Clients in Spain: +34 931845772
Clients in Mexico: +52(55)1163 8948

Please be aware that cut off time for same day FedEx orders is 4:00 PM EST; and 11:00 AM EST for same day local courier orders. (Monday-Friday only)

Pickup and drop off hours: 

Pickup and drop off hours are Monday-Friday only. Please see listed below the specific laboratory hours by location. Client must call at least one day prior to preferred pick up date.

Closed these Major Holidays in 2018 

Monday May 28th – Memorial Day
Wednesday July 4th – Independence Day
Monday September 3rd – Labor Day
Thursday, Friday and Saturday November 22nd and 23rd – Thanksgiving
Tuesday December 25th - Christmas 
Tuesday January 1st - New Year's  (2019)

Former donor? It's time for the annual updates of your medical information. Please contact Client Services at 1-800-338-8407 if you are having any problems logging into your profile.

Request Information  including brochures.

Printed Donor Lists: Updated bi-weekly

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We also have Client Services Specialists who speak Spanish to help you.

Locations