Contact us

Client Service


Monday-Friday 7:00AM - 8:00PM ET 

Saturday 11:30AM - 3:30PM ET

Phone: 800-338-8407 or 703-698-3976
Fax: 703-698-3933
Email: info@fairfaxcryobank.com

Español- 1800-338-8407 Presione el #1
United Kingdom clients: Toll Free number- 0800 404 9186
Australia clients: 1800336701
Clients in Spain: +34 931845772
Clients in Mexico: +52(55)1163 8948

Please be aware that cut off time for same day FedEx orders is 4:00 PM EST; and 11:00 AM EST for same day local courier orders. (Monday-Friday only)

Pickup and drop off hours: 


Pickup and drop off hours are Monday-Friday only. Please see listed below the specific laboratory hours by location. Client must call at least one day prior to preferred pick up date.

Closed these Major Holidays in 2017 


Monday May 29th – Memorial Day
Tuesday July 4th – Independence Day
Monday September 4th – Labor Day
Thursday, Friday and Saturday November 23rd - 25th – Thanksgiving
Monday December 25th - Christmas 
Monday January 1st - New Year's  (2018)

 

Former donor? It's time for the annual updates of your medical information. Please contact Client Services at 1-800-338-8407 if you are having any problems logging into your profile.

Request Information  including brochures.

Printed Donor Lists: Updated bi-weekly

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We also have Client Services Specialists who speak Spanish to help you.


Locations

Virginia

Fairfax Cryobank, Inc.

3015 Williams Drive, Suite 110

Fairfax, VA 22031

Phone: 800-338-8407 or 703-698-3976

Fax: 703-698-3933

Email: info@fairfaxcryobank.com

Pick Up/Drop Off Hours: M-F 9:30am-3:45pm EST

Please call at least one day prior to pick up date.

 

 

Texas

Fairfax Cryobank, Inc.

4201 Marathon Blvd, Suite 303A

Austin, TX 78756

Phone: 512-206-0408

Fax: 512-206-0728

Email: Cryobank-Austin@givf.com

Pick Up/Drop Off Hours: M-F 8:30am-3:30pm CST

Please call at least one day prior to pick up date.

 

 

 

Texas

Fairfax Cryobank, Inc.

1213 Hermann Drive

Suite 580

Houston, TX 77004

Phone: 713-936-9600

Fax: 713-583-8583

Email: HoustonDonors@fairfaxcryobank.com

Pick Up/Drop Off hours:

 

 

Pennsylvania

Fairfax Cryobank, Inc.

3401 Market Street, Suite 205

Philadelphia, PA 19104

Phone: 215-386-1977

Fax: 215-386-1776

Email: phillycryo@givf.com

Pick Up/Drop Off Hours: M-F 9am-3pm EST

Please call at least one day prior to pick up date.

 

Minnesota

Fairfax Cryobank, Inc.

1944 Lexington Avenue North

Roseville, MN 55113

Phone:651.489.8000

Fax: 651-489-8989

Email: info@cryolab.com

Pick Up/Drop Off Hours: M-F 10am-3pm CST

Please call at least one day prior to pick up date.

 

California

Fairfax Cryobank, Inc.

444 De Haro Street, Suite 222

San Francisco, CA 94107

Phone: 415-767-1092

Fax: 415-863-4358

Email: sfcryo@fairfaxcryobank.com

Pick Up/Drop Off Hours: M-F 10am-3pm PST

Please call at least one day prior to pick up date.

 

California

Fairfax Cryobank, Inc.

65 North Madison Avenue, Suite 610

Pasadena, CA 91101

Phone: 626-432-1681

Fax: 626-432-6869

Email: prspasadena@pacrepro.com

Pick Up/Drop Off Hours: 9am to 4 pm PST

Please call at least one day prior to pick up date.